Terms of service
Terms and Conditions
Last Updated: 7-02-2026
OVERVIEW
This website is operated by Zwoop Technologies Private Limited ("Skipp"). Throughout the site, the terms “we”, “us”, and “our” refer to Skipp. Skipp offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”). These Terms apply to all users of the site, including without limitation browsers, customers, vendors, merchants, and contributors of content.
If you do not agree to these Terms, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.
1. About Skipp
Skipp is a hyperlocal commerce platform that sells fashion products directly to customers and manages order fulfillment through authorized third-party logistics partners. We aim to provide fast and reliable delivery based on service availability and location.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age, or accessing the platform under the supervision of a parent or legal guardian.
- The information you provide is accurate, current, and complete.
- You will use the platform in compliance with applicable laws and regulations.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if these conditions are violated.
3. Products and Services
All products displayed on Skipp are subject to availability.
We make every effort to accurately display product descriptions, colors, pricing, and images. However, we do not guarantee that all information is error-free, complete, or current.
We reserve the right to:
- Modify or discontinue products without notice
- Limit quantities
- Cancel orders suspected of fraud or unauthorized activity
4. Pricing and Payments
- Prices listed on the platform are subject to change without prior notice.
- Payment must be completed at checkout using approved payment methods.
- Skipp uses secure third-party payment gateways to process transactions.
- We reserve the right to cancel transactions flagged as suspicious or high-risk.
5. Ordering and Delivery
- Delivery timelines are estimates and depend on product availability, serviceability, traffic conditions, weather, and other external factors.
- Delays may occur during high demand or unforeseen circumstances.
- Customers are responsible for providing accurate delivery details. Skipp shall not be liable for delivery failures resulting from incorrect information.
- Risk in the products passes to you upon successful delivery.
6. Shipping Policy
Shipping and delivery are handled through authorized third-party logistics partners. Delivery areas may be restricted based on serviceability.
For more details, please refer to our Shipping & Delivery Policy available on the website.
7. Cancellation, Returns, and Refunds
Due to the nature of fast deliveries, orders may not be cancellable once confirmed.
Returns are accepted only for:
- Incorrect items
- Damaged products
- Manufacturing defects
Requests must be raised within the timeframe specified in our Refund and Cancellation Policy.
Refunds or replacements are subject to verification and approval.
8. User Conduct
You agree not to misuse the platform. Prohibited activities include but are not limited to:
- Fraudulent transactions
- Abuse of discounts or promotional offers
- Interfering with website security
- Violating applicable laws
Any breach may result in suspension or permanent termination of your access.
9. Intellectual Property
All content on this website: including logos, graphics, text, images, software, and design is the property of Skipp or licensed to us and is protected by intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Privacy
Your submission of personal information is governed by our Privacy Policy. By using our services, you consent to such data practices.
11. Limitation of Liability
To the fullest extent permitted by law, Skipp shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use or inability to use the service
- Delivery delays
- Product availability
- Errors or interruptions on the platform
Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.
12. Force Majeure
Skipp shall not be held liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, strikes, supply chain disruptions, network failures, or transportation issues.
13. Dispute Resolution
In the event of any dispute, claim, or controversy arising out of or relating to the use of our services, the parties agree to first attempt to resolve the matter amicably through good-faith discussions.
14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to the use of the Skipp platform shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.
15. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. Changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.
16. Contact Information
For questions about these Terms, please contact us:
Zwoop Technologies Private Limited (Skipp)
Email: contact@skipp.co.in
Address: 1/163, Ruchi Khand, 2 Row House, Arjunganj, Lucknow, Uttar Pradesh, India – 226002
