Privacy policy

Last Updated: March 14, 2026 

Company: Zwoop Technologies Private Limited 
Brand: SKIPP 
Registered in: India 

This Privacy Policy explains how Zwoop Technologies Private Limited (“SKIPP”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects your personal information when you download, install, access, or use the SKIPP mobile application (“App”) on Android or iOS devices. 

By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. 

If you do not agree with this Privacy Policy, please do not use the App. 

This Privacy Policy applies specifically to the mobile application and supplements any related policies applicable to SKIPP’s website or services. 

 

1. DATA CONTROLLER 

The entity responsible for processing your personal data is: 

Zwoop Technologies Private Limited 
Registered in India 

Email: contact@skipp.co.in 

 

2. INFORMATION WE COLLECT 

We may collect different types of information to provide and improve our services. 

 

2.1 Personal Information 

When you create an account or place an order, we may collect: 

  • Full name 

  • Mobile number 

  • Email address 

  • Delivery address 

  • Billing address 

  • Order history 

  • Customer support communication 

  • Payment transaction reference details 

Payment card details are processed securely by third-party payment gateways. 
SKIPP does not store full card numbers or CVV details. 

 

2.2 Account Information 

To manage your account, we may collect: 

  • Login credentials 

  • OTP verification logs 

  • Social login identifiers (Google Sign-In / Apple Sign-In) 

  • Account preferences 

 

2.3 Device & Technical Information 

When you use the App, certain technical information may be collected automatically, including: 

  • IP address 

  • Device ID 

  • Advertising identifiers (such as Google Advertising ID) 

  • Device model 

  • Operating system version 

  • App version 

  • Network connection type 

  • Crash logs 

  • Diagnostic data 

This information helps us maintain app performance and stability. 

 

2.4 Location Data 

With your permission, the App may collect: 

  • Precise location data 

  • Approximate location data 

This data helps us: 

  • Determine delivery availability 

  • Improve delivery accuracy 

  • Provide location-based services 

Location access may be disabled via device settings; however, some features of the App may not function properly. 

 

2.5 Usage & Behavioral Data 

We may collect data regarding how users interact with the App, including: 

  • Browsing activity 

  • Search queries 

  • Product views 

  • Clickstream data 

  • Time spent on pages 

  • Purchase patterns 

  • Interaction with features 

This helps us improve the user experience and recommendation systems. 

 

2.6 Push Notifications 

With your consent, we may send notifications regarding: 

  • Order confirmations 

  • Delivery updates 

  • Promotional offers 

  • App updates and announcements 

You can disable notifications at any time through your device settings. 

 

3. HOW WE USE YOUR INFORMATION 

We use collected information to: 

  • Process and fulfill orders 

  • Provide hyperlocal delivery services 

  • Verify delivery locations 

  • Manage user accounts 

  • Provide customer support 

  • Improve app functionality and performance 

  • Personalize product recommendations 

  • Prevent fraud and unauthorized transactions 

  • Send marketing communications (where consent is provided) 

  • Comply with legal and regulatory obligations 

 

4. LEGAL BASIS FOR PROCESSING (GDPR) 

Where applicable, we process personal data based on the following legal grounds: 

  • Contractual necessity – to process orders and deliver products 

  • Legal obligations – compliance with tax, financial, or regulatory laws 

  • Legitimate interests – improving services, preventing fraud 

  • User consent – marketing communications and push notifications 

 

5. DATA SHARING & DISCLOSURE 

We may share certain information with trusted service providers necessary for operating the App. 

 

5.1 Delivery Partners 

Delivery partners may receive limited information such as: 

  • Name 

  • Phone number 

  • Delivery address 

This information is used strictly for order fulfillment. 

 

5.2 Payment Processors 

Payments are processed through secure third-party payment gateways that handle financial transactions. 

 

5.3 Cloud Infrastructure Providers 

We may store data on secure cloud servers operated by third-party hosting providers. 

 

5.4 Analytics & Performance Tools 

We may use analytics tools such as: 

  • Firebase Analytics 

  • Crashlytics 

  • Performance monitoring tools 

These tools help us improve app performance and reliability. 

 

5.5 Legal Authorities 

We may disclose personal information when required by: 

  • Applicable law 

  • Court orders 

  • Law enforcement authorities 

  • Protection of rights and safety 

 

5.6 No Sale of Personal Data 

SKIPP does not sell, rent, or trade personal information to third parties. 

 

6. DATA RETENTION 

We retain personal information: 

  • For as long as your account remains active 

  • As required by financial, tax, or regulatory obligations 

  • For fraud detection and dispute resolution 

  • To enforce our legal agreements 

Users may request account deletion, subject to legal retention requirements. 

 

7. DATA SECURITY 

We implement reasonable security measures including: 

  • Encrypted data transmission (HTTPS) 

  • Secure payment processing 

  • Role-based access control 

  • System monitoring and logging 

  • Internal data protection procedures 

Despite these safeguards, no digital platform can guarantee absolute security. 

 

8. USER RIGHTS 

Users may have certain rights regarding their personal data depending on their jurisdiction and applicable data protection laws. 

These rights may include the ability to: 

• Access the personal data we hold about you 
• Request correction of inaccurate or incomplete information 
• Request deletion of your personal data 
• Withdraw consent for marketing communications at any time 
• Restrict or object to certain types of data processing 
• Request portability of your personal data where technically feasible 

Users may exercise these rights by contacting us at: 

contact@skipp.co.in 

We will review and respond to such requests in accordance with applicable data protection laws and regulatory requirements. 

 

8.1 ACCOUNT DELETION 

Users may request deletion of their SKIPP account at any time. 

Account deletion can be initiated through: 

• Account settings within the mobile application, or 
• By submitting a request to contact@skipp.co.in 

Upon receiving a verified request, we will delete or anonymize personal data associated with the account, subject to legal, regulatory, or financial record retention obligations. 

 

9. CALIFORNIA PRIVACY RIGHTS (CCPA) 

For users located in California, you may have the right to: 

  • Request disclosure of data collected about you 

  • Request deletion of personal information 

  • Opt-out of data selling 

SKIPP does not sell personal data. 

Requests can be submitted via email at contact@skipp.co.in 

 

10. CHILDREN’S PRIVACY 

The App is not intended for individuals under 18 years of age without parental supervision. 

We do not knowingly collect personal data from minors. 

If such data is discovered, it will be deleted promptly. 

 

11. THIRD-PARTY SERVICES 

The App may integrate with third-party services including: 

  • Payment gateways 

  • Analytics providers 

  • Authentication services 

  • Cloud infrastructure 

These third-party providers operate under their own privacy policies, and SKIPP is not responsible for their practices. 

 

12. INTERNATIONAL DATA TRANSFERS 

If you access the App from outside India, your information may be transferred to and processed in India, where data protection laws may differ from your jurisdiction. 

By using the App, you consent to such transfer. 

 

13. DATA BREACH RESPONSE 

In the event of a security incident involving personal data, we will: 

  • Investigate the incident promptly 

  • Implement corrective actions 

  • Notify affected users where legally required 

 

14. CHANGES TO THIS PRIVACY POLICY 

SKIPP may update this Privacy Policy periodically. 

Changes may be communicated through: 

  • App notifications 

  • Email notifications 

  • Updates within the App 

Continued use of the App after updates constitutes acceptance of the revised Privacy Policy. 

 

15. GRIEVANCE OFFICER (INDIA IT ACT) 

In accordance with the Information Technology Act, 2000 and applicable IT Rules, the designated grievance officer is: 

Company: Zwoop Technologies Private Limited 
Email: contact@skipp.co.in 
Phone: +91 74830 73014 

Address: 
1/163, Ruchi Khand, 
2 Row House, Arjunganj, 
Lucknow, Uttar Pradesh – 226002 

Grievances will be acknowledged within 24 hours and resolved within 15 days, as required by applicable law.